Privacy policy

Your Privacy Matters to Us

At Greatlakes Outdoor, looking after your personal information is part of the trust we build with every customer. This Privacy Policy walks you through what we collect, how we use it, and how we keep it safe when you browse https://greatlakes-outdoor.com/, place an order, or reach out to our support team. By continuing to use our site, you're agreeing to the practices described below. If any of it doesn't sit right with you, we'd rather you not use our services than feel uncertain about how your data is handled.

Who We Are

Company name: Greatlakes Outdoor
Address: Grafhorsterweg 9, 8271 CA IJsselmuiden, Netherlands
Email: support@greatlakes-outdoor.com

Catch our latest gear drops and trail stories on Instagram at @greatlakesoutdoorusa.

What Information We Collect

When you use our website, a few types of information may end up in our hands:

  • Technical details such as your IP address, browser type, and time zone

  • Personal information you share when placing an order, including your name, email, phone number, shipping address, and payment details

  • Messages and questions you send us through our support channels

How We Put Your Information to Use

Your data helps us do the following:

  • Process and deliver your orders

  • Answer your questions and assist with any issues

  • Keep our website safe and prevent fraud

  • Tailor your shopping experience to what you actually care about

  • Send product news and offers, but only when you've told us you'd like to hear from us

When We Share Your Information

A small number of trusted partners help us run the store, and we only share what they genuinely need to do their job:

  • Payment service providers

  • Shipping and courier companies

  • Technical and marketing partners, including Shopify

We never sell or rent your personal information to anyone.

Cookies

Our site uses cookies for a few purposes:

  • Remembering the preferences you've set

  • Keeping the website running smoothly

  • Showing content that lines up with your interests

You're free to turn cookies off in your browser settings. Just know that once you do, some parts of the website may not behave the way you expect.

Your Rights as a Customer

Under privacy law, you have real control over your data. You can:

  • Ask for a copy of what we hold about you

  • Request corrections or deletion

  • Limit how your data is processed

  • Receive a transferable copy of your data

  • Change your mind at any point, including opting out of marketing emails

To act on any of these rights, send us a note at support@greatlakes-outdoor.com and we'll take care of it.

Children's Privacy

Our site is built for adults. We don't knowingly collect information from anyone under 18 years of age. If we find that this type of data has reached us by mistake, we remove it right away.

International Data Transfers

If you're shopping from the United States, it's worth knowing that your personal information may be processed or stored outside of the United States, including in the Netherlands and other countries where our trusted partners are based. That can include payment processors, technology platforms, and shipping companies.

We take the steps needed to make sure any cross-border transfer happens securely and in line with the data protection standards that apply.

Data Security and How Long We Keep It

Protecting your data is something we take seriously. We hold on to your information only for as long as we need it to:

  • Deliver the services you've asked for

  • Meet our legal responsibilities

  • Sort out any disputes or questions that come up later

Updates to This Policy

From time to time, this Privacy Policy may change as our business or the law evolves. The most current version will always live on the Greatlakes Outdoor website, so it's worth checking back every so often.

How to Reach Us

If anything in this Privacy Policy is unclear, we're happy to help:

Company name: Greatlakes Outdoor
Address: Grafhorsterweg 9, 8271 CA IJsselmuiden, Netherlands
Email: support@greatlakes-outdoor.com

Follow @greatlakesoutdoorusa on Instagram for a front-row seat to new arrivals and weekend adventures.

Thank You

Thanks for trusting Greatlakes Outdoor with your business. We're committed to keeping your information safe while making sure your shopping experience stays smooth and reliable.